PURE offers various service plans that cater to both globetrotters who want regional access and local explorers who want to access all locations in one city. You’ll currently find PURE in Hong Kong, Singapore and China (with more to come)! You may also want to add yoga/fitness to your current plan too.
Want to know more? Click “Contact Us”.
To re-activate your account, just complete this simple form and we’ll be in touch.
1. Please complete the suspension form to proceed.
2. You must give PURE at least ten (10) days’ notice prior to your next scheduled Autopay date for your suspension to be effective.
3. Suspension period must be in full month(s). No odd days will be allowed.
4. You may suspend your Agreement for a maximum of twelve (12) months if you are pregnant or for a maximum of three (3) months in a calendar year for any other reason. The minimum suspension period is one (1) month. You are allowed to suspend your Agreement twice within a calendar year.
5. All non-pregnancy or non-medical suspensions will be charged HK$288 per month.
6. Suspension fee is non-refundable and non-transferable.
7. If you have a Monthly Committed Autopay, your Autopay will resume automatically without prior notice once your suspension period has ended.
8. If you have a Monthly Committed Autopay or Prepaid package, the package expiry date will be extended by the number of month(s) suspended.
9. No backdated suspensions are allowed.
10. If you have a Monthly Committed Autopay, you agree to pay a pro-rata charge of your Agreement if you request to end the suspension earlier.
11. If you have a Prepaid package, you agree that the expiry date of your prepaid Agreement shall be adjusted if you request to end the suspension earlier.
12. If you apply for a medical or pregnancy suspension, you are required to provide a valid medical certificate that contains the date, your name, diagnosis, and the doctor’s advice. PURE reserves every right to reject your suspension if such medical certificate is invalid and to charge you HK$288 per month.
13. If you have a shoe locker rental, its fee will continue to be charged to your account via Autopay during your suspension period.
14. If your Agreement is under suspension (medical or non-medical), you are not permitted to access any PURE Fitness centres, PURE Yoga studios, or PURE South.
15. PURE reserves every right to reject any suspension request at its discretion.
16. PURE reserves every right to change the Terms & Conditions from time to time without prior notice.
Select your region:
Hong Kong Yoga Locations
Hong Kong Fitness Locations
Singapore Yoga Locations
Singapore Fitness Locations
China Shanghai Yoga Locations
China Beijing Yoga Locations
China Shanghai Fitness Locations
There are three ways to do so:
1. On the PURE360 app: Click the “Book” button and double click to book or click “Cancel” to cancel your class.
2. Visit our website: Login to your account to book or cancel classes for Yoga or Fitness.
3. Give us a call: Simply call the location of your preferred class to book or cancel. For contact information, please click here.
If you cannot attend the pre-booked classes, please cancel the class 4 hours in advance and we will release your spot to other Cardholders on the waitlist.
A total of 3 or more “Late cancels”or “No-shows” over 30 consecutive days will result in:
1. Booking privileges being revoked for 2 weeks for the first occurence; thereafter, advance booking will not be allowed for one month.
2. You will be restricted to in-person queuing on standby 30 minutes before class.
Cardholders who sign in for a class but are absent will have their booking privilege suspended for two weeks. This penalty will be waived if our reception is notified at least 30 minutes before the class. However, this will still count as one late cancellation / no-show under normal suspension policy. Standby spots will be distributed when the class starts except for FUZE classes that will continue being released 5 minutes before class.
There are two ways to reset your password:
1. Visit our website here: Choose the region, click the “Sign in” button, then “Need password?” in the pop-up message.
2. Visit the PURE360 app: Click “Forgot password” on the main screen.
