At PURE, we are committed to fostering a respectful and inclusive community for all cardholders and team members.
Please review our club etiquette to ensure an enjoyable and harmonious experience during your time with us.
The lounge area is for everyone. Please do not use it for napping or sleeping.
If you need to use the lounge as a workspace or take work calls, please limit them to 60 minutes to allow others to also enjoy the area and relax.
If taking a call or listening to music, please wear headphones and keep your volume down.
Do not reserve seating with personal items; unattended items will be collected by our team.
No outside food is allowed.
Equipment Provided: We offer mats, props, towels, and other amenities for your yoga practice or workout.
Avoid heavy meals 2-3 hours before class.
Stay hydrated! Drink plenty of water before and after your session. Bring a reusable bottle to use our filtered water dispensers.
Inform your instructor of any injuries to receive appropriate modifications.
For everyone’s comfort, please maintain personal hygiene, including the use of deodorant. Shower before class if needed and please avoid strong perfumes or heavily scented products.
To ensure a stress-free and relaxed experience, please arrive at the studio at least 10-15 minutes before your scheduled class.
This will allow you enough time to sign in, set up your mat, class equipment, and mentally prepare for your session.
All classes start on time. Once class starts, you will not be allowed in. Thank you for observing this and arriving punctually.
All students must sign in at the front desk at least 5 minutes before class starts, otherwise your space may be given to those on standby. If this occurs, you will be notified, and we will do our best to accommodate you in another class, subject to space availability.
To sign in, please scan the QR code on your PURE360 app or present your photo ID at the front desk.
If this is your first visit to our studio, approach our front desk to fill out a required new student registration form.
Prompt Start: Classes start on time; no latecomers will be allowed and please do not leave class once they have begun.
Footwear: Wear appropriate workout shoes (closed toe trainers) for Fitness classes; non-slip socks for Reformer Pilates classes and remove shoes before entering yoga studios.
Silent Environment: Maintain silence in the yoga studio and corridors.
No Food or Devices: Leave food outside and do not use mobile phones or electronic devices during class.
Respect Space: Do not reserve a spot for others and avoid stepping on others’ mats.
Towel Etiquette: Please be mindful of the number of towels you use during the class.
Footwear Requirement: Closed-toe trainers are required; no sandals or loafers.
Do not reserve or occupy equipment for extended periods without using it, whilst on your phone or on social media.
Equipment should be shared, either by rotating when resting in between sets, or by training together.
Please be mindful of the privacy of other members. Do not take photos or videos with other members in view.
It is strictly prohibited to use cameras or make video calls in changing rooms, around the pool (PURE Fitness ICBC) or wet spaces. Phones are not permitted in sauna or steam rooms.
Phone calls should be always kept to a minimum.
For additional information on our Service Plans and Booking Guidelines, check out our FAQS (Frequently Asked Questions)
Thank you for your continued contribution to providing a supportive and enriching environment for all members of our PURE community. Should you have any questions about our club rules, please don’t hesitate to speak to our onsite team who are happy to help.
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